About Tui Creek

Welcome...

Tui Creek Wood Products was established in 1998.

We make high quality timber products - made from sustainably sourced Macrocarpa, Oregon and Eucalyptus timbers. We operate from Warkworth and we supply customers throughout New Zealand and Australia.

Because we are online our store is always open.

About Us
Pricing & Payment Security

PRICING

All prices published includes Goods and Services Tax (GST) payable in New Zealand.
All prices exclude shipping costs and this is quoted separately at the checkout.
TCWP retains the right to change any prices published, at any time, without notice.

ONLINE PAYMENT

TCWP offers all customers the option to pay for products via worldwide payment facilitator PayPal. 

All customers will receive 2x separate notifications by email for their purchase: 
1. Receipt from PayPal confirming your purchase and credit card payment.
2. Despatch notification including shipment tracking information.

The PayPal receipt for payment should be treated as confirmation that your order has been received by TCWP.

Correct address and contact number
It is the responsibility of the customer to ensure that their delivery address details are correct. Whilst the requirement for customers to provide their phone number is optional by law, we strongly recommend that customers provide their best contact number to ensure easy contact for the courier delivery if necessary.

Customer funds held in escrow
For added customer security and protection, all monies paid for purchases are held in escrow with PayPal until TCWP confirms that the goods have been shipped.

ONLINE PAYMENT SECURITY

TCWP cannot see any customer credit card details entered into PayPal, nor are they retained by either us or PayPal once a transaction is completed.

This TCWP website is secured with a SHA-2 256bit SSL encrypted connection meaning that any information you share or view through the website is completely secure.

When viewing www.tuicreek.co.nz you should see a padlock symbol in the top left of your browser address bar. This confirms our TCWP independent certification for website security and compliance with international online protocols.

In TCWP entire history, we have had zero occurrences of compromised security with either customer's credit card details or PayPal.

Orders & Shipping
Warranties & Returns
Terms & Conditions and Privacy